General Sales Conditions
Article 1 - legal information
The seller's contact details are as follows:
Denomination: Champagne Mennetrier
Headquarters: 4 rue champ bourbon 10200 ARRENTIERES
Registered with the RCS of TROYES, under number 412001448
Share capital of 7622.45 euros
Legal form: Limited liability company
Name of the hosting site: www.champagne-mennetrier.com
Article 2 - Acceptance of the general conditions of online sale
All our sales are governed by these general conditions of sale which prevail over any condition of purchase, unless expressly stipulated otherwise.
Article 3 - Orders
3-1 Placing and preparation of the order.
It is up to the customer to select on the site www.champagne-mennetrier.com whether he wishes to order, according to the following methods:
The Customer chooses one or more Products that he puts in his basket, Product that he can delete or modify before confirming his order and accepting these general conditions of sale.
He will then enter his contact details (last name, first name, address, telephone, email) and specify the method of payment (bank card or transfer)
After validation of the information, the order will be considered final and will require payment from the Customer according to the terms provided. The customer receives an e-mail confirming his order.
The benefit reserved for the privileged client cannot be performed by or for a third person. Violation of any of these conditions voids the privilege's benefits. This advantage is unique and strictly personal, it will be verified when ordering.
3-2 Product unavailability
The seller agrees to honor this order within the limits of available stocks. In the event of a shortage of stocks noted, the seller will offer the customer a product of equivalent quality and price. Failing agreement, and in the event of the customer's withdrawal, reimbursement will be made under the conditions of Article L 121-20-1 of the Consumer Code.
3-3 Right of withdrawal
The non-professional customer has a withdrawal period of 14 clear days from receipt of his order to exercise his right of withdrawal, without having to justify reasons or pay penalties.
The customer must inform the seller in writing (email, fax, or letter) of his decision before returning the goods.
To this end, he may:
Or, use the standard form available below (create an attached PDF file containing the text of Decree No. 2014-1061 of September 17, 2014).
Either, by copying this model:
For the attention of Champagne Mennetrier, 4 rue champ bourbon 10200 Arrentières, email: firstname.lastname@example.org
I / we hereby notify you of my / our withdrawal from the contract for the sale of the property described below:
Ordered on ……………… ../ received on ………………………………… ..
Name of consumer (s): …………………………………………………………………
Address of the consumer (s): …………………………………………………………….
Signature of consumer (s): …………………………………………………………………
(only if this form is notified on paper)
Date: ………………………………… ..
Or, by completing and sending by email to email@example.com the withdrawal form. In this case, the seller immediately communicates to the customer an acknowledgment of receipt of the withdrawal on a durable medium.
As an exception, these provisions will not apply to orders made by a customer acting within the framework of his professional activity, nor to orders of products subject to personalization or a specific request from the customer during of his order (special format, personalized packaging, etc.).
Once the withdrawal has been transmitted, a new period of 14 days is allocated to the customer in order to return the unwanted merchandise in its original packaging for exchange or refund, without penalty. The return will be at Champagne Mennetrier, 4 rue champ bourbon 10200 Arrentières.
Returns must be made in their original and complete condition allowing them to be remarketed in new condition.
Damaged, soiled or incomplete products are not taken back.
You must bear the cost of returning the goods. Any order validated on the site https://www.champane-mennetrier.com constitutes the formation of a contract between concluded at a distance between the Customer and the Seller.
The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order, and any order that is abnormally high or does not include all of the
information necessary for the delivery of the products. In all cases, the customer will be informed by the seller.
Article 4 - Deliveries
4-1 Method and delivery times
Packages are sent by La Poste (Colissimo) up to 12 bottles and then by our carrier Geodis from 12 bottles to the address indicated when ordering.
(Details on the service: We inform the customer that the Colissimo service allows the delivery of products on the whole of the French territory (metropolis) within 48 to 72 hours from the dispatch. Delivery times are given only for informational and indicative purposes; they do not engage our responsibility.)
Delivery delays cannot give rise to penalties for delay, damages, refusal of delivery or cancellation of orders.
For shipping abroad, the delivery time varies depending on the country of destination.
4-2 Delivery address
In the event of a change in his address, the recipient of the package must inform the Mennetrier company 4 days before sending
The customer must imperatively leave a mobile phone number when ordering.
4-3 Late delivery
We are committed to delivering your order within 15 days. Failing delivery within this period, the seller must reimburse this order under the conditions of Article L 121-20-1 of the Consumer Code.
Article 4-4 - Geographical delivery area
Drafting example: The delivery area of products for sale on the site includes mainland France and the countries of the European Union.
The transfer of risk on the products sold by our company takes place when the products are handed over to the carrier.
The beneficiary must, in the event of damage to the delivered or missing goods, make all the necessary reservations with the carrier by registered letter with acknowledgment of receipt within 3 days of receipt, in accordance with article L.133-3 of the French Code of trade. A Copy will be sent to us simultaneously.
Any product that has not been the subject of reservations will be considered accepted by the beneficiary and will release our company from any liability towards the beneficiary.
Article 5 - Price
Our prices are indicated inclusive of all taxes in euros and are those in effect at the time the order is placed.
Prices do not include shipping costs which are billed in addition, under the conditions indicated on the site and calculated prior to placing the order.
Unless agreed between the parties, payment is made when ordering. No discount will be granted in the event of early payment. In accordance with legal provisions, any payment made after the payment date appearing on the invoice will result in the payment of late payment penalties, the amount of which is equal to three times the legal interest rate. These penalties are payable without the need for a reminder. In addition, late payment will result in the application of a flat-rate compensation for recovery costs in the amount of € 40 for sales concluded for the benefit of professional customers.
Article 6 - Terms of payment
The price is paid by secure payment, payable immediately and in full when ordering according to the following terms:
· Payment by credit card
Or payment by bank transfer to the seller's bank account (the details of which are communicated to the Customer when placing the order)
The order is validated after its actual payment.
The Seller will not be required to deliver the products ordered by the Customer if the latter does not pay him the full price under the conditions indicated above.
Article 7 - Retention of title
In accordance with Article L 624-16 of the Commercial Code, the goods remain our property until full payment is made.
Article 8 - Disputes
The choice of domicile is made by our company, at its head office.
Contract concluded by a French consumer from France: the contract is subject to French law.
Jurisdiction is expressly attributed to the seller's tribunal de grande instance.
Contract concluded by a consumer ordering from another country of the European Union: the contract is subject to French law. The dispute is brought before the competent court under the rules of the European Union and in particular the Brussels Convention of September 27, 1968.
The Customer is informed that he can in any case resort to conventional mediation with existing sectoral mediation bodies or at any
Alternative dispute resolution method (conciliation, for example) in the event of a dispute. In this case, the appointed mediator is the consumer mediator.
Article 9 - Waiver
The fact that our company does not avail itself at a given time of any of the clauses hereof may not constitute a waiver of subsequently invoking these same clauses.
Article 10 - Protection of personal data
Pursuant to Article 27 of Law No. 78-17 of January 6, 1978 "Information Technology and Freedoms", this site is the subject of a declaration to the CNIL. The information collected on the interfaces of the site will never be the subject of external communication, except to meet legal or regulatory obligations. The customer has the right to access, rectify, modify and delete data concerning him.
He can exercise this right:
· By email at firstname.lastname@example.org
By mail to 4 rue champ bourbon 10200 ARRENTIERES
Article 11- Archiving and proof
The data kept in the database of the company constitute proof of the orders placed unless there is a manifest error of which the customer provides proof. As the customer has the opportunity to verify the accuracy of the contact details entered, he alone will assume the consequences of non-receipt or loss of the products ordered in the event of an error.
Article 12 – propriété intellectuelle
All the elements of the site are and remain the intellectual and exclusive property of the seller. No one is authorized to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site, whether visual or audio.
Any single link or hyperlink is strictly prohibited without the express written consent of the seller.
Article 13 - Complaints
For any complaint, the customer can contact the seller at his postal address for the attention of Champagne Mennetrier at the following address 4 rue Champ bourbon 10200 ARRENTIERES or by email at email@example.com or by phone at 03.25. 27.13.01.
Article 14 - Guarantee and liability
All the products supplied by the seller benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code.
In the event of a product defect, the customer will have to comply with the conditions of article 1648 of the Civil Code.
The seller, in the online sales process is only bound by an obligation of means. Thus, he may be exempt from all or part of his liability by providing proof that the non-performance or poor performance of the contract is attributable, either to the customer, or to the unforeseeable and insurmountable fact of a third party to the contract, or a case of force majeure.
Article 15 - Protection of minors
In accordance with article L.3342-1 of the Public Health Code which provides that the sale of alcohol to minors under is prohibited, the customer and the beneficiary undertake to be eighteen years of age on the date of the order.